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Application Troubleshooting

  • Investigation and detailed analysis of tough issues in all application tiers with the goal of proposing both an immediate solution (if possible) and a long-term strategy.
  • Browser and device compatibility issues resolution for maximum audience exposure.
  • Server-side issues troubleshooting, including business logic, data access, caching, compression, etc.
  • Database performance tuning and query optimization.
  • Infrastructure debugging and bottleneck identification, such as CDN/load balancing layer troubleshooting.
  • Reverse engineering* of suspect code and re-compilation/re-build of affected resources in situations where source code is not available.
  • Time-sensitive debugging for release-blocking issues, if necessary, in real-time with the client and other participating vendors.
  • On-going coordination and follow-up with external vendors that participate in the issue life cycle (such as hardware or operating system vendors)
  • Client process/workflow-friendly service with the ability to utilize virtually any issue tracking/ALM/SLC solution.
  • Optional provisioning of custom and disposable staging/debugging environments on our cloud computing infrastructure.
* Within the bounds of applicable licensing agreements.